Good afternoon, Mony 👋
You have 18 accounts in queue. 6 are SLA-critical.
Coaching tip
Borrowers respond 34% better when you open with an empathetic question. Try “How has the month been treating you?” before asking about payment.
Queue
18
▲ +2 vs yesterday
Contacted
11
▲ +4 vs yesterday
PTP taken
5
▲ +1 vs yesterday
Promised
$2.4K
▲ +18% vs yesterday
Calls made
37
▲ +9 vs yesterday
My queue
| Borrower | Loan ID | DPD | Outstanding | Last contact | Status | ||
|---|---|---|---|---|---|---|---|
| Sok Pisey | L-10293 | 47 | $3,210 | Yesterday | Refused | ||
| Vannak Mony | L-10822 | 89 | $9,420 | 3 days ago | No answer | ||
| Bopha Kim | L-11003 | 14 | $5,800 | Today | PTP | ||
| Sambath Lin | L-11248 | 31 | $2,110 | 2 days ago | Callback | ||
| Chea Dara | L-10477 | 12 | $1,860 | Today | Contacted | ||
| Reaksmey Ny | L-09921 | 8 | $720 | Today | Contacted |